Global Pet Supplies Brand - Reducing Chargeback Losses and Improving Operational Efficiency
Background
The client is a pet supplies brand with annual revenue exceeding $100 million, maintaining cross-border supply chain relationships and Vendor partnerships across multiple Amazon marketplaces, processing thousands of POs monthly.
Challenges
Due to high shipment volumes and diverse SKUs, the client consistently faced Chargeback issues in their Amazon partnership. These charges included “ASN delays,” “label errors,” and “delivery non-compliance.” Over the past few years, the brand’s internal team manually handled disputes, but due to Amazon’s strict requirements and complex processes, most appeals were unsuccessful. More critically, while individual Chargeback amounts were small, their frequency eroded profit margins and increased operational pressure on the team.
Adjustment
The client recognized that their current handling model could not support their growing order volume and cross-regional operational complexity, deciding to implement intelligent tools to improve reconciliation and dispute resolution efficiency.
Solution
Flint’s AI engine quickly analyzed their Amazon Vendor Central data, automatically matching POs, ASNs, and shipping records, identifying all appealable charge items, and generating compliant appeal documents and evidence packages, achieving end-to-end process automation.
Results
Within the first quarter, the system helped the client identify and recover over $75,000 in unreasonable charges, with appeal success rate increasing to 92%. Additionally, through standardization and automation, the client’s internal team saved approximately 40 hours of human resources per month.
Contact us to learn how we can help your business reduce Chargeback losses