North American Consumer Electronics Brand - Systematic Solution for Shortage Claims
Background
The client is a North American electronics brand with over a thousand SKUs, maintaining a long-term Vendor partnership with Amazon, shipping tens of thousands of units monthly. Their products are large in size with complex packaging, making them prone to errors during transportation and receiving.
Challenges
For a long time, the client faced numerous “Shortage Claims” issues. Even when all goods were shipped according to PO requirements, they were often flagged as “incomplete” by the system. Due to the lack of automated reconciliation mechanisms, the internal team had to manually match ASNs, BOLs, and delivery documents for each order, which was not only time-consuming but also often resulted in failed appeals due to incomplete evidence. Unrecovered shortage claims accumulated to over $100,000 annually.
Adjustment
To reduce the financial impact of these claims, the client decided to implement third-party intelligent tools for systematic and batch identification and appeal of anomalies.
Solution
After partnering with Flint, our system automatically connects with Amazon’s receiving data daily, performing multi-dimensional comparisons with the client’s packing lists, shipping proofs, and delivery images to accurately identify erroneous shortage claims and generate one-click appeal materials for submission.
Results
Within the first two months of implementation, the client successfully recovered $61,000+ in shortage claims, with a dispute success rate exceeding 85%. The internal team’s appeal processing time was reduced by over 80%, achieving systematic control over dispute management.
Contact us to learn how we can help your business resolve Shortage Claims issues.