North American Cross-border Home Goods Seller - Systematic Solution for FBA Inbound Claims
Background
The client is a mid-to-large home goods brand focused on the North American market, with annual sales exceeding $10 million, using FBA as their primary fulfillment method. With daily shipments reaching hundreds of boxes, covering multiple size and material categories, supplying to multiple Amazon warehouses, the operational chain is complex and involves multiple 3P accounts.
Challenges
For a long time, the client frequently encountered FBA inbound discrepancy issues, including:
- Mismatched inbound quantities (shortages, missing items)
- Partial rejections due to damaged packaging
- ASN information not matching physical goods Although Amazon provides some claim windows, comparing ASNs with receiving details is extremely tedious, manual processing is inefficient and error-prone, and missing claim windows is common.
The average monthly value of unrecovered inbound discrepancies ranges from $15,000-$25,000, directly impacting profits.
Adjustment
The client realized that these inbound claims were no longer “occasional incidents” but structural issues deeply tied to high-frequency supply. Therefore, they decided to move away from manual audits and toward systematic, automated solutions.
Solution
Through Flint, the client integrated Amazon FBA system data with ERP shipping records. The system automatically identifies all inbound discrepancies, including missing items, damages, and delayed confirmations. Simultaneously, based on Amazon’s policies, the system automatically determines claimable items, packages and submits properly formatted appeal documents, and tracks processing status to prevent omissions.
Results
In the first month of partnership, the system helped the client identify over $37,000 in inbound anomalies, successfully recovering nearly $31,500.
Contact us to learn how we can help your business systematically resolve FBA inbound claims.